Thank you for visiting and shopping at www.innovateproductions.store. Following are the terms and conditions that constitute our Shipping Policy.

 

 

Shipment processing time

 

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.

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Every Etä is made to order and your new desk will be with you within 3-5 business days at the latest. We will always look to deliver as soon as possible and you may find that your delivery is with you sooner. Our courier will be in touch once your order is despatched with a delivery date and time slot. Please see the 'DPD Delivery Process' section below for further details.

 

 If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

* Overnight delivery is only available for orders with delivery addresses within the UK and a premium rate will be charged. Please contact us if your order is needed faster than our standard delivery.

 

Delivery delays can occasionally occur.

 

 

Shipment confirmation & order tracking

 

You will receive a Shipment Confirmation email once your order has shipped.

 

 

Damages / Missing Items

 

Please check all items upon delivery. Innovate Productions can not be held liable for any products damaged during shipping if signed for by the customer. If you received your order with damaged outer packaging please check the product before accepting delivery but sign for as damaged. If product is damaged, please notify us within as soon as possible, but within 7 days to file a claim with the courier (DPD, as this falls within their own T&Cs.

 

For any missing components, please contact us directly with your order reference and we'll arrange a replacement part as a matter of urgency.

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Due to Covid-19, deliveries from all national courier services have been affected and may take longer than usual. If your delivery does not arrive on the scheduled day, please wait a further 48 hours and then contact us.

 

 

International Shipping Policy

 

We currently do not ship outside of the UK.

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Offshore Delivery

Delivery to offshore or remote locations can take a bit longer (up to 14 working days) but our delivery partners will keep you updated along the way.

Extra delivery charges in Ireland. Please contact us for a quote.

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DPD Delivery Process

Your order will be delivered to your door within 24 hours of dispatch. You'll get a text and email the evening before to let you know it's due for arrival the next day. On the morning of the delivery, DPD will send you another text with a 1 hour delivery slot. You'll have the option to reschedule for a different date, leave it with your favourite neighbour or send it to a local depot for collection. Please note: packaging won't be taken away by the carrier.